dca virtual business support.
quick recap:
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create enhanced & sales-driven proof of concept stories designed to be more engaging, focused, and impactful, showcasing value effectively.
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engage in a collaborative development process that included brainstorming/kick-off calls and a collaborative revisions process to ensure alignment and refinement.
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hone in on strategic, hero messaging that identified key pain points addressed by services and develop hero messaging for consistent use across multiple touchpoints.
I’m grateful to the toth team for their great work on this project. Max and I are very pleased with the end result and enjoyed working with the entire team. The final pitch together with the new website marks a big milestone in our ramp-up, and the toth shop team played a critical role in getting us to this point.
brad beelaert, founder & managing principal, gratia development
the client:
our North Carolina based client specializes in Commercial Construction and nationwide facility maintenance. Dealing with subcontracts used to be a real time drain, taking between 2-4 hours for processing. Through DCA’s strategic innovation and tech know-how, we gave the process a makeover with fillable forms, and you won’t believe the results! We slashed the processing time down to an impressive 15-20 minutes. That’s not just a time-saver; that’s a game-changer that’s supercharging our client’s operations. Now that’s what we call efficiency at its finest! Virtual administrative support is an investment that grows your business.
the toth shop edit (aka ‘after’):
How Modern Construction Gained Time, Efficiency & Growth with DCA
Managing subcontractors is a vital part of operations for Modern Construction, a trusted leader in commercial construction and nationwide facility maintenance based in Charlotte, North Carolina.
With annual revenue exceeding $9.5 million, the company faced a significant operational challenge: its subcontractor process was time-consuming and inefficient. Hours were lost converting files between formats and juggling updates across disjointed systems and too many people, leading to frustration and project delays. Senior leaders needed a third-party operations expert to assess the challenge - and address it quickly.
DCA team members quickly identified the subcontracting process as a key area for improvement. We worked closely with Modern Construction to streamline operations by introducing a centralized solution—fillable forms on a unified platform. This eliminated the need for file conversions and cut down on back-and-forth communications, creating a smoother, more efficient workflow.
We didn’t stop there. To ensure long-term success, we trained Modern Construction’s team to take full ownership of the new system, bringing the process back in-house.
The impact was immediate and easy to measure. The time required to bring subcontractors on board was reduced from four hours to 20 minutes, giving employees valuable hours back to focus on what they do best. Morale soared, productivity increased, and the company expanded its capacity to take on more projects.
At DCA, we specialize in creating solutions that simplify operations and empower teams. For Modern Construction, that meant removing operational roadblocks and creating one easy & centralized system that worked—all while keeping their team in the driver’s seat.
the impact:
In total, we reworked four proof of concept stories to bring the ‘story’ aspect to the forefront, including who the client is, their problems, the process & systems DCA implemented, and most importantly, the impact the client experienced afterwards.
These fleshed out case studies offer a clearer picture of what things were like before DCA and how they improved after, including client quotes and metrics of success.
Live on the website, these snackable pieces of content give prospective clients more insight into the DCA story and showcases with these #VASuperheros can really do.
